Returns Policy

Order cancellation

Orders which have not been delivered may be eligible for cancellation.
To cancel your order, please contact us via phone, email, or website contact form immediately with the order number and reason for cancelling.

Damaged on arrival

If a delivery is damaged, please contact us via phone, email, or website contact form within 14 days of delivery to arrange for repair, replacement, or refund of the defective product.
Proof of purchase such as the order confirmation is required.
Returns can be sent to DKSH Australia Level 8, 321 Kent Street Sydney NSW 2000, Australia

Other returns

For all other issues and returns, please contact us via phone, email, or website contact form within 14 days of delivery to discuss.